What customer support response times can I expect, especially during off-peak hours or weekends?

Zebracat’s AI support is available 24/7, ready to help you with common questions and issues anytime — including nights and weekends.

For more complex queries that require human assistance, our customer support team reviews them during business hours and prioritizes responses starting first thing on Monday. We do our best to get back to you as quickly as possible, and we appreciate your patience during off-peak times.